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1. I received a letter from mc2. What does it mean?

mc² is required by law to send letters to all eligible participants to notify them of the new agreement terms and to provide them with the option to “opt out” or "opt in" before Deerfield enrollments become effective in October. If you take no action, you will be enrolled in the energy supply arrangement (whether through mc² or ComEd) that is most advantageous to our electricity aggregation program.

2. What do I do if I receive a letter saying I am remaining on ComEd service?

This is normal and part of the program. If you received this letter, it is either because:

• You participate in a program such as hourly pricing, net metering (for solar panels), or community solar where your pricing or participation may change if you move to mc²; or,
• mc² does not believe it can supply energy for your account more efficiently than ComEd.

You are still supporting our electricity aggregation program even if you remain on ComEd service.

3. How do I opt in?

Unless you act to the contrary, mc² will automatically enroll you in the type of service that is most advantageous to our electricity aggregation program. No action is necessary. If you were not moved to mc² service but you wish to explicitly opt-in to have mc² serve as your electric provider, you must take action to enroll. Visit www.mc2energyservices.com/special (enter promo code Deerfield) or call (855) 697-0286, Monday through Friday, 8 a.m. to 5 p.m. If you wish to enroll, you will never pay more than the ComEd rate. There are no enrollment or early termination fees.

4. How do I opt out?

Unless you act to the contrary, mc² will automatically enroll you in the type of service that is most advantageous to our electricity aggregation program. No action is necessary. If you received an opt-out letter but do not wish to have mc² serve as your electric provider, you must take action. You received a postage-prepaid reply card with your opt-out letter that you can return to mc². You may also call (855) 697-0286, Monday through Friday, 8 a.m. to 5 p.m. or e-mail deerfield@mc2energyservices.com. The deadline to opt out is August 31, 2021. However, if at any time you wish to return to ComEd service, there is no termination fee.

5. How do I know if this is a real letter from the aggregation program?

You can view sample copies of the opt-in and opt-out letters. There are many different reasons why you may receive an opt-in letter, and so the exact language will vary to match your situation.

6. Someone came to my door or called me asking me to switch power suppliers.

MC Squared Energy Services, LLC (mc²) is the only vendor endorsed by the Village of Deerfield. Any solicitor who comes to your door or calls asking you to switch to a new supplier is not associated with Deerfield’s Electric Aggregation Program, mc² or ComEd.

Marketers may visit your home or call you with the goal of switching you to a different electricity supplier. Some of these marketers may be aggressive and may misrepresent themselves to you, offering a “utility rebate program” that could result in your electricity supply being priced much higher than the ComEd rate after a short-term “teaser” rate. The Illinois Attorney General recently negotiated a $2.65 million settlement with a retail energy marketing company based in part on allegations of aggressive marketing claims.

Here are some simple steps that you can take to avoid becoming a victim of an energy scam:

• Do not give your ComEd bill to anyone at your door.
• Do not tell anyone your ComEd account number at the door or by phone.
• Don’t say “yes” to a marketer calling, even if they ask you if this is your name or any other similar question.
• Call the police if you think someone is trying to scam you.
• Do not be pressured. Just shut the door or hang up!

Place a “No Solicitors Invited” sign on your door.