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Starting in late April, residents started to receive a letter from United Meters Inc. (UMI) asking them to schedule an appointment to have their water meter head replaced. The meter head is the part of the meter that transmits your water usage via radio frequency to the Village for billing purposes.
The letters from UMI will be sent out over the next few months by neighborhood to maximize efficiency.
The Public Works department began installing updated Orion radio frequency water meter heads in 2001 and now many of the meter heads have now reached the end of their useful lifecycle.
In 2021, all meter heads in the Northwest quadrant were replaced. This year, the work will focus on the Northeast, Southeast and Southwest quadrants of the Village.
Residents will schedule an appointment directly with UMI, who will dispatch licensed plumbers to complete the work. All UMI employees will wear a facemask and follow social distancing guidelines as part of the installation. All UMI employees have all been issued photo IDs by the Village that they will be able to display before entering your home.
Depending upon the location of your water meter, UMI may need to enter your home to complete the meter head replacement. Please ensure that UMI’s licensed plumber has direct access to the meter before your appointment. The meter head replacement should take 30 minutes or less and your water may need to be turned off during that time.
For more information, please contact Justin Keenan, Assistant to the Village Manager, at 847.719.7462 or firstname.lastname@example.org.